One of the largest Tribes in the Northeast was suffering from years of inefficient status quo in terms of government operations. Blue Stone surveyed government employees and leadership and found that years of “doing the minimum to get by” had left members feeling distant from their government and government feeling underpowered by the members.
We went division by division and recommended changes that would make Tribal government relevant to the members again, and motivate government works to improve responsiveness and customer service.
Our team also refocused the health department on the services desired by members, rather than those prescribed by the Department of Health. We made educational systems recommendations aimed at revamping focus to continue education and lifelong learning. General welfare mission recommendations charted a course to focus on holistic healing, and mind, body, and spirit. The result was the creation of a road map for the Tribal government to use now and in the years to come.