In March, Arizona-based Blue Stone Strategy Group (Blue Stone) earned a “superior rating” on customer service by Open Ratings, a data research division of marketing giant Dun & Bradstreet. The confidential and independent survey, which assessed multiple performance criteria, revealed that tribal clients give Blue Stone a superior rating relative to other competitors with an overall score of 95 out of 100.
“Over the last decade we have been dedicated to economic empowerment with our tribal clients and Indian country,” said Jamie Fullmer, Blue Stone Chairman/CEO and former Chairman of the Yavapai-Apache Nation. “We remain committed to our purpose of serving tribal nations and supporting tribal leaders in their efforts to protect their sovereignty.”
The average survey score is based on client-assessed individual ratings in various performance categories, including: Reliability to commitments; how closely costs met expectations; and the timeliness and quality of services. The survey also evaluated the attitude, courtesy and professionalism of staff, as well as the level of customer support and responsiveness.
Blue Stone, which is majority Native-owned and operated, supports tribal leaders in the areas of governance and economic development―including strategic planning, operational assessments and market analysis for project viability, as well as financial modeling for land development planning, housing planning and project phasing support, to name a few of the company’s services. Additionally, Blue Stone also provides assessment of tribal finance departments and human resource departments to evaluate and protect tribal resources and capabilities.
Past projects have included a broad portfolio of ventures both large and small―including business due diligence of grocery stores, retail shopping centers, travel plazas and large, mixed-used development as well as casino operational assessments.
“Blue Stone works exclusively with tribes, tribal businesses and tribal organizations,” said Fullmer. “Every one of our team members is experienced in working in tribal settings and in critical situations. Our team consists of a core team of Strategists with more than two dozen subject matter experts deep with experience working in Indian country."
“We appreciate that each one of our tribal clients is unique in culture, organization, geographic location, demographics, financial resources, assets and aspirations,” said Blue Stone President and co-founder John Mooers. “We’ve tried to blend the best practice of business with a deep understanding of tribal priorities and tribal cultural values and tribal community systems.”
"Regardless of the size of the project, Blue Stone is driven to quality customer service and providing culturally relevant services and guidance to strengthen tribal nations," said Fullmer. "I believe that our success depends on continuing to remain committed to serving the best interests of tribal clients, no matter what they are facing.”